To change your WiFi password using the My Spectrum app, navigate to the Services tab, select your network, and then choose "Edit Network Info" to update the password. Remember to save your changes.

In the Xfinity app:
Select the WiFi tab, then WiFi details.
Select Edit WiFi settings at the bottom.
On this screen, you can view or change your WiFi name or WiFi password.
Click Save after making any changes.

Use Smart Home Manager from a computer to update your Wi-Fi® info:
-Sign in to Smart Home Manager.
-Scroll to the My Wi-Fi card and choose Change next to the name or password.
-Select X to clear existing info, then enter a new name or password.
-Select Save.
-Reconnect your devices with the updated network info.
Don’t have the Smart Home Manager app yet? Download the app from the Apple App store or Google Play store.
FYI: You can’t use Smart Home Manager with a 2Wire 2701, 2Wire i38, Netgear 7550, Westell 327, or Pace 4111.Wi-Fi gateway or All-Fi Hub settings screenCan’t access Smart Home Manager? You can always update your Wi-Fi details with a device connected to your network from your gateway or hub settings screen. Make sure you have the Device Access Code from the label on your device.

No, you can still use your MOBI camera for live viewing and basic features without a subscription. However, a subscription unlocks premium features like secure cloud storage, motion-activated event history, multi-device access, and easy video sharing. Without a plan, you won’t be able to save or review past recordings once they’re gone.

Your subscription gives you peace of mind with 24/7 secure cloud storage for your camera recordings. You’ll also receive motion detection alerts, the ability to review and download past events, access from multiple devices, and the option to share camera access with family or caregivers—all managed in the MOBI Smart App.

It’s simple—open the MOBI Smart App, go to your camera’s settings, select “Cloud Storage,” and choose the plan that works for you. You can upgrade, downgrade, or cancel anytime in the app. If you need help, our Support Team can assist you with any changes to your plan.

If you cancel, your plan will stay active until the end of your current billing cycle. After that, any videos stored in the cloud will be permanently deleted, so be sure to download anything you want to keep. If your payment fails, we’ll notify you through the app and by email so you can update your payment method. If payment isn’t updated within the grace period, your cloud storage service will pause until it’s resolved.

The MobiCam MP is designed for a fast 30-second setup using BLE (Bluetooth Low Energy) connectivity. To ensure a smooth setup, follow the voice prompt instructions provided by the camera. The installation is described as hassle-free, so ensure the camera is placed in an optimal location for connection, whether on a shelf or mounted.

The MobiCam MP supports Dual Band Wi-Fi (2.4 GHz & 5.0 GHz). This allows you to choose the best frequency for your environment, which can help reduce interference and optimize performance. If you are experiencing connection issues, try switching between the 2.4GHz and 5.0GHz bands on your router or within the camera's settings via the MOBI Smart App.

The MobiCam MP features advanced motion and human detection designed to minimize false alerts by distinguishing people from other motion. To refine your alert system, you can schedule multiple motion detection and recording times. Additionally, you can set specific trigger areas (e.g., around a door or window) to focus alerts on critical zones.

If the camera's image appears upside down, you can easily correct its orientation using the Picture Flip feature available through the MOBI Smart App, which allows for optimal viewing orientation. The MobiCam MP features a 3-megapixel high-resolution lens and 1080P resolution for sharp, clear images. For night viewing, it offers powerful IR-Cut night vision that allows you to view up to 40 feet in total darkness. If footage is consistently unclear, ensure the camera's lens is clean and that there are no obstructions.

The MobiCam MP is equipped with Two-Way Audio, enabling you to talk back and listen through the camera via the app. While a user review mentioned the audio being "louder than expected", the provided sources do not detail specific troubleshooting steps for adjusting audio levels. Ensure your app's audio settings are configured correctly and your device's volume is adjusted.

The MobiCam MP supports multiple recording options: you can record directly to your phone, an optional microSD memory card, or the Cloud. Ensure you have selected a recording destination and that there is sufficient storage space available. The camera also offers three recording modes: motion-triggered, manual, or continuous loop. Verify that the desired recording mode is active for your monitoring needs.

The MobiCam MP features advanced motion and human detection designed to minimize false alerts by distinguishing people from other motion. To refine your alert system, you can schedule multiple motion detection and recording times. Additionally, you can set specific trigger areas (e.g., around a door or window) to focus alerts on critical zones.

Your MobiCam PRO camera does not seem to be turning on, or you expect it to operate wirelessly without a power cable.
The MobiCam PRO cameras are not powered by batteries. They are powered by a cable included in the package. To ensure the camera functions, you must use the provided AC Power Adaptor or cable to supply power

The MobiCam PRO camera only connects with 2.4GHz Wi-Fi. Before attempting to connect, you should verify if your router supports 2.4GHz Wi-Fi. If you have a dual-band router that broadcasts both 2.4GHz and 5GHz networks, ensure you are attempting to connect the camera specifically to the 2.4GHz network, as it is not compatible with 5GHz Wi-Fi. The system is designed for hassle-free installation, and customers have reported a quick setup time with no connectivity issues once established

While you can always use the MOBI Smart App to view live events, the cloud service for recording is optional. You have the flexibility to utilize an SD card (Micro SD, not included) for local storage if you prefer. The camera supports three recording modes: Motion, Manually, or Continuous loop. You can also record directly to your phone. Recorded content can be played back and shared anytime via the MOBI Smart App

The MobiCam PRO features Scheduled Motion & Sound Detection Settings designed to prevent unnecessary alerts. You can program multiple camera angles and positions to automatically monitor specific room locations. For more precise alerts, you can schedule multiple Motion Detection, Recording Times, and Alerts with specific trigger areas (such as a door or window). The camera provides instant alerts for any motion detected and features Baby Crying Detection to alert parents or caregivers

The MobiCam PRO offers Full HD camera quality with a 1920×1080 resolution. It is equipped with powerful color night vision that allows you to view clearly up to 40 feet in total darkness. If the image is unclear, ensure the powerful night vision lens is active, and you can switch between black/white image or color night vision mode. Customers have noted the night vision is not grainy

The MobiCam PRO features two-way audio, which allows for both talkback and listening. The camera comes with a built-in speaker and microphone. Ensure that the two-way audio feature is enabled within the MOBI Smart App and check the volume settings on your monitoring device.

-Verify Wi-Fi Frequency: The MobiCam HDX is designed to utilize a 2.4GHz (2G) WiFi Frequency. Ensure your mobile device is connected to the same 2.4GHz (2G) WiFi Network during setup. If you're unsure how to connect to or make visible your 2.4GHz connection, your WiFi router provider can assist
-Check Credentials: Double-check that you have correctly entered your 2.4 GHz WiFi Network Name and Password in the MOBI App. Both the name and password are case, space, number, and symbol sensitive
-Reset MobiCam: To ensure you're starting from a clean slate, you can RESET your MobiCam. Locate the small hole labeled "RESET" on the back of your MobiCam, above the MicroSD card insert. Push this button for about 3 seconds until you hear a loud “BEEP”, signifying the reset is complete

-Increase Phone Volume: Turn your phone’s volume up as loud as possible.
-Position Phone Speaker: Face your phone’s speaker directly towards the MobiCam when ready to click "send sound wave" to pair. You should hear a beep followed by two voice prompts once paired

-App Notifications Enabled on Device: Ensure that you have allowed MOBI App notifications on your mobile device and that they are turned on.
-In-App Notification Settings: Double-check the notification settings for the device within the MOBI App itself. For Motion Detection Alert Playback to work, a MicroSD card must be inserted in your MobiCam, which will provide a short 10-second clip of what triggered the alert

-Re-Pair the Device: If your MobiCam was moved outside of its original home, office, or location, you will need to repeat the pairing process to establish the new WiFi connection.
-Refresh MOBI App: Refresh the MOBI App after moving the camera.
-General App Issues / Corrupted Downloads:
-Reinstall Mobi App: Sometimes, app downloads can become corrupted. Un-installing and re-installing the MOBI App can often serve as a quick fix.

Ensure you are using new AAA batteries and that they are inserted correctly, matching the positive (+) and negative (-) symbols. Make sure there are no plastic tabs obstructing contact between the batteries and springs. If the thermometer still does not power on, remove the batteries, wait approximately 60 seconds, and then reinstall them. Do not mix different types of batteries (alkaline, standard, or rechargeable) or old and new batteries. If the low battery indicator is visible, immediately replace the batteries

▪ Acclimatization: Always store the device in the same environment where it will be used for at least 30 minutes prior to taking a measurement. This helps prevent fluctuations in ambient temperature from affecting accuracy. Always take measurements indoors.
▪ Proper Positioning and Method: Ensure the thermometer is in the correct mode for your measurement (e.g., forehead, ear, object). For forehead readings, hold the probe 0.4 - 2 inches away from the forehead, ensuring no separation between the sensor tip and the bare skin. For ear readings, the probe tip should be slightly inserted into the ear opening. Scanning before correctly positioning the thermometer will result in inaccurate readings. Review the user manual for precise measurement steps for each method.
▪ Sensor and Measurement Site Cleanliness: The infrared sensor must be kept clean, dry, and undamaged. Gently clean the sensor or lens with an alcohol swab, ensuring all residual alcohol has evaporated before use. Make sure the forehead is dry and clear of excessive hair, or that the ear canal is clean.
▪ Environmental and Personal Factors: Avoid external factors that can influence temperature, such as exposure to very hot or cold temperatures, recent exercise, bathing, or other physical exertion. Do not use the thermometer in a wet ear canal after swimming or bathing, as this can damage the ear canal. Do not talk or move during measurement. If the individual has been exposed to extreme heat or severe cold weather, wait a few minutes before taking their temperature. If using hearing aids or earplugs, remove them and wait 30 minutes before taking an ear temperature.
▪ Between Measurements: Allow a few seconds (e.g., 6 seconds or 10 seconds) for the sensor temperature to stabilize before taking the next reading, or wait 5-15 minutes.
▪ Handling: Avoid holding the thermometer in your hand for too long, as this may affect its accuracy; allow it to stabilize in the room before use.

-Solution: Place the thermometer in a warm place and let it sit for 30 minutes. If the error persists or if you suspect a hardware problem, you may need to contact MOBI Technologies, Inc. for assistance

Ensure you are using the thermometer within its specified operating conditions. Refer to the product specifications in your manual for the acceptable temperature and humidity ranges.

Do not use the thermometer if it has been malfunctioning, broken, or damaged. This product is not waterproof; do not expose it to humidity or water, or immerse it in any liquid. Do not attempt any disassembly or repairs, as this is not allowed and will void the warranty. If you suspect the product is defective, contact MOBI for support.

No, your MOBI device will work without it, but the monitoring subscription adds an extra layer of security. With an active plan, your device is connected to our 24/7 professional monitoring center, which can review alerts, verify activity, and take action such as notifying you, your emergency contacts, or local authorities depending on the situation.

Your subscription provides round-the-clock professional monitoring, instant notifications of alerts, and fast response in emergencies. Trained monitoring agents can assess real-time events, confirm potential threats, and escalate to the right contacts or emergency services. This service is designed to give you peace of mind knowing someone is always watching out for your home or loved ones, even when you can’t.

You can activate or manage your monitoring subscription directly in the MOBI Smart App by going to “Monitoring Services” in your account settings. From there, you can choose your plan, update emergency contact information, or cancel at any time. Our Support Team is also available to help with setup or changes to your account.

If you cancel, monitoring will continue until the end of your current billing cycle. After that, your device will still function normally but without professional monitoring—meaning you’ll need to handle all alerts yourself. If your payment fails, we’ll notify you via the app and email. If payment isn’t updated during the grace period, your monitoring service will pause until billing is resolved.

If your device fails to be added to the app, is offline, or its open/close state isn't updating, first ensure your Wi-Fi network is 2.4GHz (802.11 b/g/n) and has a stable internet connection. Verify that both the device and the app are in the same Wi-Fi configuration mode (EZ or AP) during setup, and that you've entered the correct Wi-Fi SSID and password. Make sure the device is powered on and that the device part and magnet part are installed within 10MM when the door/window is closed. Avoid mounting the sensor directly on or near large metal objects, as this can weaken the signal. For initial device adding, your mobile phone's Bluetooth must be turned off unless specifically using BLE configure mode. Confirm the device is listed in your app's main device list. If EZ mode fails, AP mode is an alternative option for Wi-Fi configuration.

If you're having trouble getting the device to work with Alexa or Google Home, ensure the sensor is successfully added to your Smart Life/MOBI App account and that this account is correctly linked to your Alexa or Google Home account. Verify that your Alexa or Google Home devices are functioning properly and that the sensor's status is correctly displayed within its native app. Use an easily recognizable device name (e.g., "front door") for voice commands. If you change the device's name in the app, you will need to re-discover the devices through Alexa or Google Home. If issues persist, try disabling and re-enabling the "Smart Life" skill in Alexa, re-linking your account, and then re-discovering your devices.

If you are not receiving push notifications or alerts on your mobile phone, check that alarm settings and push notifications are enabled within the MOBI/Smart Life App. For Android users, it's also crucial to verify your phone's system settings to ensure notification permissions are granted for the Smart Life App (e.g., navigate through Settings > Apps & Notifications > Apps to locate "Smart Life" and enable its notifications and individual permissions)

The sensor is powered by 2xAAA batteries, which are included. It provides a low battery alert when the battery level drops below 10%. Additionally, an offline notification will be sent if the device remains offline for over 24 hours. To confirm the device is working correctly, simply open/close the door or window (separating and rejoining the magnet part from the device part); the LED indicator should flash once in Red, and the device's state should change accordingly in the app. A Red LED indicator also confirms the device is Wi-Fi connected.

If you are experiencing problems connecting your device or if the LED light is not behaving as expected during setup, ensure your smartphone is connected to a 2.4GHz Wi-Fi network. It's crucial to accurately enter your 2.4GHz Wi-Fi network name and password, as they are case, space, and number sensitive. If your Wi-Fi uses a combined SSID for both 2.4GHz and 5GHz, you might need to separate the SSIDs, temporarily pause the 5GHz network, or move slightly further from your router to ensure your phone connects to the 2.4GHz band during setup. For initial pairing, the sensor's LED light should be rapidly flashing GREEN; if it's flashing slowly, press and hold the reset button for 5 seconds until it flashes rapidly. During the connection process, keep your smartphone as close to the sensor as possible and ensure you stay close to your Wi-Fi router.

If the device indicates a leak but there is no actual water detected, first double-check the battery life of your sensor. The sensor uses 2x AAA batteries and has a long battery life, stated as up to 3 years in some sources and up to 2 years in others, reducing the need for frequent replacements. If the battery is low, change it by rotating the cover counter-clockwise, inserting 2x AAA batteries with correct polarities, and allowing the device to reconnect. Also, ensure your mobile device has a stable and properly functioning Wi-Fi connection. If the problem persists, you may need to reset and re-pair your Water Leak Sensor.

If you are not receiving alerts on your mobile device for water leaks or low battery, first verify that you have allowed notifications for the MOBI® Smart App on your smartphone. Additionally, double-check the notification settings for the specific sensor within the MOBI® Smart App. You can access these settings by tapping the settings icon in the lower middle of the home page to activate or deactivate low battery and water leak notifications.