Thank you for your purchase! Having troubles?
Our MOBI Team is here to help Monday - Friday 8:30 AM - 5:30 PM PST
Give us a call at 866-MOBICAM (866-662-4226) or click below.
MobiCams connect to a 2.4GHz frequency Wi-Fi connection.
Please confirm that your phone is connected to a 2.4GHz wireless network frequency and that you are connecting your MobiCam to the same wireless network on the Mobile App.
Depending on your Internet Provider, you can determine your wireless network frequency by referring to the Wi-Fi name, or by checking your wireless router for a frequency sticker.
You may check your WiFi name to see if a 2G or 5G is present in the Wi-Fi name.
Example: MyWiFi18-2G MyWiFi18-5G
If you are still unsure of your Wi-Fi frequency, your wireless network provider will be able to answer any questions.
Please select the image of your MobiCam model below for further assistance in setting up your MobiCam.
Register your MobiCam for an extended 1 year limited warranty.Click to Register MobiCam